Research shows that the public are concerned that patients
do not always receive the treatment they should be entitled to, and that the so-called postcode lottery leads to an inequitable system. ...
more Payment by Results (PbR) pays trusts for the services they
provide. It is intended to be a transparent, rule-based system that: ...
more The NHS Confederation believes the integration of secondary, primary and social care services is key in redesigning services around the needs of patients rather than NHS structures. This is especially so for patients with long-term conditions....
more In April 2009 a new two-stage complaints process for both health and social care came into force. The new system aims to focus on the complainant's needs, increase local resolution and use negative feedback positively to improve services. ...
more The NHS Confederation has long recognised the need for robust commissioning. The subject is now very much the focus of political and Government attention....
more The NHS Confederation believes that health services need to be responsive to the individual needs and lifestyles of patients and that patient experience is central to improvements in quality and design of services in the future....
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