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This paper explores the potential for using and sharing information in the NHS. It looks at the costs and benefits of informing and communicating with patients through web and social media platforms versus the costs of not doing so effectively. more
Second in An uneasy consensus discussion paper series. more
There remains great attachment to the idea of the NHS as a public service, but public expectations of the service and assumed safety and willingness to bear an ever increasing tax burden are now very different. more
Achieving effective patient and public engagement (PPE) has been a cornerstone of NHS policy for many years. Successive governments have worked to embed the principles of engagement in health service design and delivery. more
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