Hounslow and Richmond Community Healthcare NHS Trust: Reducing length of stay


14 / 06 / 2017

In the winter of 2016, increased demand for step- down beds from acute hospitals put strain on the community inpatient rehab unit’s capacity.

Pressure to flex the admission criteria produced clinical and quality issues, ultimately resulting  in a poor Care Quality Commission (CQC) rating.

Difficulties transferring patients to appropriate care resulted in long waiting times, causing a vicious cycle of poor patient flow in the community hospital and delayed transfers of care in acute providers.

Dedicated transformation resources supported operational staff to deliver a practical programme of change. Key to the programme was redesigning systems and ensuring that procedures were followed.

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