Delivering neighbourhood level integrated care in Luton
![Row of houses and block of flats](/sites/default/files/styles/featured_image_mobile/public/2021-05/Row-of-houses-block-of-flats.jpg?h=56d0ca2e&itok=_YfMv4Jl)
This case study forms part of a series published as part of this Neighbourhood Integration Project.
Overview
This case study forms part of a series published as part of this Neighbourhood Integration Project.
This case study focuses on the successful introduction of system-wide collaborative models of care in Luton. This began as a six-month pilot in October 2018 and is now moving towards business as usual.
Key learning
- For successful transformation to take place, strong relationships, a sense of common purpose and transparency must be shared between the project partners.
- The concept of integration and its value must be articulated at all levels – tactical as well as strategic – and to all partners in order for it to succeed.
- Leaders need commitment, drive and resilience – and must model the courteous, cooperative and empathic behaviour they would wish to see in their staff teams.