Case Study

Delivering neighbourhood level integrated care in Luton

In-depth case study on delivering neighbourhood-level integrated care in Luton.

21 July 2020

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This case study forms part of a series published as part of this Neighbourhood Integration Project.

Overview

This case study forms part of a series published as part of this Neighbourhood Integration Project.

This case study focuses on the successful introduction of system-wide collaborative models of care in Luton. This began as a six-month pilot in October 2018 and is now moving towards business as usual. 

Key learning

  • For successful transformation to take place, strong relationships, a sense of common purpose and transparency must be shared between the project partners.
  • The concept of integration and its value must be articulated at all levels – tactical as well as strategic – and to all partners in order for it to succeed.
  • Leaders need commitment, drive and resilience – and must model the courteous, cooperative and empathic behaviour they would wish to see in their staff teams.