Interface improvement learning hub

Tools and resources to support improvement across the interface between primary and secondary care
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This hub contains tools, guidance, templates and tips to support improvement in organisations working across the interface between primary and secondary care. The content is based on the NHS Confederation's primary and secondary care interface collaborative, which ran from April to November 2024, in which teams of healthcare professionals came together to co-create and design innovative approaches to overcome challenges around interface working within their local areas.

These resulting resources can support other organisations on your improvement journey. We will continue to add resources to the hub as they are published. 

Listening in a meeting

The interface collaborative

An overview of what was covered in the primary and secondary care interface improvement collaborative.

Team meeting

Projects

An outline of the improvement projects from the 11 teams taking part in the interface improvement collaborative.

A smiling general practitioner, consulting a patient.

Key improvement steps

Seven steps to consider in your improvement journey, with templates to support implementation.

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Tips and guidance

Factors for further exploration in your improvement project.

In a meeting, an office working is pointing a pencil.

Culture and leadership

Different aspects of culture and leadership to explore in your improvement project.

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Best practice

Examples of improvement initiatives that have successfully tackled some aspects of interface working.

Colleagues looking at a computer

Recommended reading

A curated list of reading to develop your knowledge on improvement, leadership, culture and behaviours.