Learning from the vanguards
Improving the experiences of people who use services
What the vanguards have been doing to improve the way people experience and interact with health and care services.
This briefing looks at what the vanguards have been doing to improve the way people experience and interact with health and care services, and shares the lessons that other organisations and partnerships can take from the vanguards’ experiences.
This includes looking at how we can coordinate care around people’s needs, ensuring people receive high-quality care wherever they are and directing people to care faster.
The publication forms part of a series developed by the NHS Confederation, NHS Clinical Commissioners, NHS Providers and the Local Government Association.
