In conversation with... Lesley Carver and Zoe Richardson
Lesley Carver, senior project manager, and Zoe Richardson, project officer, from Connecting Care Wakefield discuss how the enhanced health in care homes vanguard is improving the experience of patients accessing services in the area.
In conversation with Francesca Reville, senior programme manager at the NHS Confederation, Lesley and Zoe discuss some of the initiatives that are improving the way patients access care including the red bag scheme, which improves access to patient records and ensures patients only have to tell their story once throughout their care journey. They also highlight the portrait of a life scheme, developed in partnership with the local mental health provider.
Lesley and Zoe explain how the initiatives have impacted patients and the findings of a year-long evaluation. They also share their advice for colleagues planning similar schemes.
This podcast is part of a briefing series by NHS Providers, NHS Confederation, NHS Clinical Commissioners and the Local Government Association to help share learning from the vanguards.
Listen to the other podcasts in the series:
- In conversation with... Hannah Leaton
- In conversation with... Merran McRae
- In conversation with... Paul Maubach
- In conversation with... Heather Tierney-Moore and Jackie Daniel
- In conversation with... John Short and Andrew Foster
- In conversation with... Sir Sam Everington
