Primary and Secondary Care Interface Improvement: Learning & Reflections
Hear reflections from our interface improvement programme, including insights on how to make improvement across the interface a success.
Speakers
Over the past 8 months, 11 teams across England have participated in our Interface Improvement Programme to understand what’s needed to improve services at the interface between primary and secondary care and develop solutions to local problems, a journey that will be continuing long-term as they finish the programme.
Join us to hear reflections from some of our participants on the improvement work their teams have undertaken. The session will feature guest speakers sharing advice and information on interface improvement with opportunities to ask questions, form connections and gain valuable insights.
Matthew Taylor, our chief executive, who will be leading part of the discussion, said: "Patients often experience the NHS as a unified whole and rightly expect to be able to move between different stages of treatment reasonably smoothly. Working through issues at the interface between primary and secondary care is essential if this is to be done.
The NHS Confederation's Interface Improvement Programme is an area of our work that I am particularly proud of, and I am looking forward to hearing reflections from participants on the progress that their teams have made so far."
The event is aimed at those wanting to carry out improvement initiatives of their own across primary and secondary care – clinicians, facilitators, national improvement leaders or those wanting to influence changes in healthcare – regulators, policy leads and ICBs.
We will also be discussing the launch of our Primary and Secondary Care Interface Learning Package (due to be released on the same date), a resource that will detail the work our teams undertook, best practice examples, evaluation findings, reflections on system improvement, leadership across boundaries and lessons learnt
Full details and the agenda will be published in due course but please do book your place early so you don’t miss out. For any questions please contact sonia.nosheen@nhsconfed.org.
Speakers
- Dr Nicola Wray - GP, Defence Primary Healthcare UK: "With 15 years of experience as a sessional, locum, and out-of-hours GP within the NHS, Nicky transitioned to a full-time civilian GP role for the Ministry of Defence in early 2020. Through this work in defence medicine, she quickly became aware of the unique challenges faced by patients in MOD GP practices, who often encounter barriers in accessing services readily available in NHS practices. Committed to bridging these gaps, she now collaborates extensively with the local hospital trust, Integrated Care Boards (ICB), Defence Medical Services HQ, and Armed Forces commissioners to address discrepancies and ensure equitable access to NHS services for patients in defence primary healthcare."
Rachel King - Network lead for General Surgery, Gynaecology and Urology at the Southeast London Acute Provider Collaborative: "Rachel has over 20 years NHS experience working across various organisations – initially as a physiotherapist, specialising in neurosciences and older people services, then in academic roles, teaching on the undergraduate programme at University of East London and conducting research around the prevention of falls and fractures. She has held a number of operational roles in Community and Secondary care and more recently has moved into network leadership roles across organisations."
- Joshua Poole - Transformation Lead at East Suffolk and North Essex Foundation Trust: "Joshua has a passion for continuous improvement stemming from his professional background as an experienced physiotherapist, and is determined to improve the outcomes of patients that the NHS serves."
Professor Raashid Luqmani – Professor of Rheumatology and Consultant Rheumatologist at Oxford University Hospitals NHS Foundation Trust: "Raashid graduated from Nottingham University, completed postgraduate medical training in North Staffordshire, and rheumatology training in Southampton and Birmingham. He was appointed as a consultant in Edinburgh in 1994, moving to Oxford in 2005 and becoming Professor of Rheumatology in 2011. Raashid took over as clinical lead for Rheumatology in Oxford in 2020, developing novel ways to manage the service under the pressure of the pandemic, including creating an asynchronous consultation pathway (which won a British Society for Rheumatology Best Practice Award in 2022) to support patients remotely. This helped to resolve the trust's backlog of nearly 7000 follow-up patients."
